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RETURNS

If you are not completely satisfied with your purchase, we are glad to offer a store credit or exchange. Store credit can be used both in-store and online. Please note we do not issue refunds for return items. 

Any item purchased on sale is considered FINAL SALE and is not eligible for return, exchange or store credit, including items sold at promotional discount. Returns will not be accepted for intimates, swimwear, apothecary or pierced earrings. We do not offer price adjustments for prior purchases.

All returns must be pre-approved. Before returning an item, please contact us at 718-388-4884 or hello@oroborostore.com to notify us of the item you wish to return, and the reason for return.

Items must be returned within 7 days of purchase in their original unused, unwashed condition and with all Oroboro and designer tags still attached. For online orders, items must be shipped within 5 business days of receipt. We reserve the right to request proof of shipment date. Customers are responsible for the cost of all return shipments. We highly recommend that you insure all packages, as a full credit will only be issued if the package is not lost or damaged.

 

SHIPPING

Orders received before 1pm EST Monday through Friday will ship that day via Wynd. Orders received on on Saturday or Sunday will ship out on Monday.

We offer flat rates for the below shipping methods:

  • Wynd Standard
    • New York - $12
    • Rest of Continental US - $15
  • Wynd Worldwide Economy - $50

Rates for all other shipping methods will be calculated at checkout.

Estimated delivery windows are outlined below:

  • Wynd Standard (2-5 business days)
  • Wynd Second Day (2 business days)
  • Wynd Next Day (1 business day)

Same day pick up and delivery service is available to customers located in Manhattan and Brooklyn. Please note that same day delivery is only available on weekdays, and the delivery window is limited to our store hours, 11am-7pm.

If a product is out of stock or there is an unexpected delay in shipment time, the customer will be contacted immediately.

Wynd is our preferred shipping method, however other shipping providers may be used at the customer’s request. Where a customer nominates an alternate shipper, we are not liable for any shipping issues that occur subsequent to the package being mailed.

International orders will ship via Wynd Worldwide (powered by DHL Express International). Wynd Worldwide provides door-to-door delivery service, including customs clearance, within 1-3 business days.

Please note the customer is responsible for any duties or customs taxes charged by the country in which they reside. Payment of any applicable duties or customs taxes will be collected on delivery of your package.

If your country is not available to ship to, please contact us at hello@oroborostore.com and we will assist you with alternative shipping arrangements.

For packages exceeding a weight of 10 lb. or large items requiring special handling such as furniture or artwork, we will contact the customer to provide a shipping quote and discuss the customer’s preferred method of shipment.